Travel and Tourism

The global travel and tourism is the largest service industry globally in terms of gross revenue and foreign exchange earnings. It has the potential to stimulate other sectors in the economy owing to cross-synergistic benefits and its backward and forward linkages.

With its great experience in assisting the stalwarts of the travel and tourism industries,GDM-BPO Services has a thorough understanding of your specific needs and just how your existing business models work. With deep domain expertise, experienced and skilled teams, and a focus on achieving operational excellence, you can be rest assured of improved conversion rates and returns on investments.

Our nine multilingual contact centers across the globe offer you onshore, offshore and near-shore outsourcing services to choose from.

GDM is also adept at helping timeshare businesses with customized strategies suited to their exact needs. We will help your business optimally manage revenue cost equations, operate existing businesses more effectively, and to help build new transformational programs. With our latest tools, technologies, business philosophies, and skill-based agent models, we have established ourselves as a preferred partner of choice among all our clients.

Additionally, we have also expertly served travel and tourism businesses ranging from airlines to travel agencies. Our BPO service for travel and tourism industry includes the following services:

Customer service

Sales and reservations

Loyalty program management

Customer relations

Promotion of product and services

Billing

Inquiry handling

Telemarketing