E-Commerce

The E-Commerce industry has become a phenomenon of sorts, experiencing exponential growth and worldwide appeal. However, it is also subject to stiff competition and market saturation. In order to truly stand out, every E-Commerce business needs to focus its attention on its core operations.

With over a decade-long experience in providing contact center solutions, GDM-BPO Services possesses the required acumen to take E-Commerce businesses ahead, helping them succeed both in terms of increased revenue and cost-efficiency.

With a multi-locational and global agent model, GDM-BPO Services always provides you with the best options. We create a flexible delivery network that allows clients to tap the right skills and services at the right price whenever available: onshore, near-shore or offshore.

GDM offers you the best in linguistic support as per your business needs. Our expertise in English, Spanish and French can help you transcend geographic barriers in terms of achieving your business goals.

We are certified with Payment Card Industry’s Data Security standards (PCI-DSS), which provides an actionable framework for developing a robust payment card data security process -including prevention, detection and appropriate reaction to security incidents.

Our services

Outbound telemarketing

Inbound call response

Call forwarding service

Help desk solutions

Order taking

Order tracking

24/7 Customer support

Email follow-up

Lead generation

Promotional calls for product and services

Pre-sale support via chat and call