In the taxi business, it is important to understand that one of the ways to gain competitiveness on the harsh taxi market is the information of the operations that allow for better efficiency in
operating taxi services.
Our company has equipped the GDMBPO Taxi dispatch center that operates non-stop, 24 hours
a day, 365 days a year. Dispatch center faces periods with a high number of customer calls. Customer calls, both stationary and mobile, are distributed to dispatchers in accordance with the protocol. The program assures, that the customer, that called first, is the first one to be served. The call center allocates calls to one or more dispatchers based on even agent load.
This feature is enabled by the Call center software in connection with a professional communication server Siemens Hipath. Orders gained this way are then handed over to the taxi drivers by the GDMBPO All the conversations are recorded to ensure better service quality. In smaller taxi dispatch offices, the phone conversations are recorded by the GDMBPO recording system, and in larger taxi dispatch centers the use of GDMBPO professional is advised.
Call recording gives the dispatcher a chance to double-check the received taxi order if, in times of high cell density, a fact is misheard. Call recording can also help in handling customer complaints and supervising the quality of dispatcher’s service. The main part of the dispatch center ICT is the taxi ride database, which is used by the program GDMBPO Taxi dispatch center. This program allows easy invoicing of companies with a contract for taxi services.
The GDMBPO dispatch program notifies dispatchers regarding pre-orders on time. The program is directly connected to the telecommunication network so that it can automatically retrieve and store the caller’s numbers. This enables an easy callback in case of complication with the order. If the taxis are equipped with a suitable GPS device, it is possible to directly oversee the state of individual vehicles over the region, covered by the taxi company.
