In the taxi business, it is important to understand that one of the ways to gain competitiveness on the harsh taxi market is the information of the operations that allow for better efficiency in
operating taxi services.
Our company has equipped the GDMBPO Taxi dispatch center that operates non-stop, 24 hours
a day, 365 days a year. Dispatch center faces periods with a high number of customer calls. Customer calls, both stationary and mobile, are distributed to dispatchers in accordance with the protocol. The program assures, that the customer, that called first, is the first one to be served. The call center allocates calls to one or more dispatchers based on even agent load.
This feature is enabled by the Call center software in connection with a professional communication server Siemens Hipath. Orders gained this way are then handed over to the taxi drivers by the GDMBPO All the conversations are recorded to ensure better service quality. In smaller taxi dispatch offices, the phone conversations are recorded by the GDMBPO recording system, and in larger taxi dispatch centers the use of GDMBPO professional is advised.
Call recording gives the dispatcher a chance to double-check the received taxi order if, in times of high cell density, a fact is misheard. Call recording can also help in handling customer complaints and supervising the quality of dispatcher’s service. The main part of the dispatch center ICT is the taxi ride database, which is used by the program GDMBPO Taxi dispatch center. This program allows easy invoicing of companies with a contract for taxi services.
The GDMBPO dispatch program notifies dispatchers regarding pre-orders on time. The program is directly connected to the telecommunication network so that it can automatically retrieve and store the caller’s numbers. This enables an easy callback in case of complication with the order. If the taxis are equipped with a suitable GPS device, it is possible to directly oversee the state of individual vehicles over the region, covered by the taxi company.
Inbound Call Center Services
Worldwide Dispatch the executives Inbound Call Center Services principally centers around boosting business and benefits for our clients. Our Inbound Contact Center Services depend on better item and industry information accumulated throughout the long stretches of experience that we have in the seaward call focus administration industry. Our involvement with inbound calls taking care of empowers us to meet the prerequisites of our call focus clients.
We have broad involvement with giving inbound call focus redistributing administrations to worldwide clients in differed ventures, for example, travel, land, carriers, and banking. Redistribute inbound call focus answers for Global Dispatch the board and advantage from vital contact focus benefits that assist you with accomplishing your business goals and remain in front of rivalry.
Worldwide Dispatch the board Inbound Call Center Services
- 800 Answering Services
- Telephone Answering Services
- Reservation Booking Services
- Up-selling and Cross-selling Services
- Cases Processing Services
- Request Taking Services
- Item data administrations
- Charging Queries Services
- Intuitive Voice Response (IVR) Services
- Virtual Receptionist Services
- Request Handling Services
- Medicinal Answering Services
- Item Recall Management Services
- Discount Processing Services
- Deals Closure Services
- Membership Services
- Request Entry Services
- Booking Sales Demos Services
- Occasion Scheduling Services
Registry Inquiry Services
Installment Collection Services
Charge Back Handling Services
Constant Inventory Status Services
Ticketing Sales Subscription Services
Protection Claims Processing Services
Occupation Dispatch Services
Guarantee Registration Services
Enrollment of occasion and public exhibition members and possibilities administrations
Why Outsource Inbound Call Center Services to Global Dispatch the executives?
We have qualified call focus experts who have broad and pertinent aptitude in inbound call dealing with, replying mail calls and guaranteeing consumer loyalty.
Capable preparing programs:
We give proficient and significant preparing projects to give our inbound consider focus representatives a front line, both regarding phonetic capacity to deal with calls and procedure information.
Our inbound call focus framework and friends’ arrangements offer total straightforwardness in activities.
We have huge involvement with supporting more than 300 worldwide accomplices in arranging, planning and executing call focus systems.
Our 100% voice recording capacity empowers us to see voice envelopes of clients and operators independently and discover special cases by examining information that is labeled with calls.